Terms and Conditions

Last updated: September 5, 2026

Overview

This website is operated by Charmpatico Brands LLC (“Charmpatico,” “we,” “us,” or “our”). By visiting our website, using our services, or purchasing from us, you agree to these Terms and Conditions.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to offer products and services to you.

Online Store Terms

You must be at least the age of majority in your state or province of residence to make purchases from this website, or you must use the website with the permission and supervision of a parent or legal guardian.

You may not use our products or services for unlawful or unauthorized purposes. You may not violate applicable laws, infringe intellectual-property rights, transmit malicious code, or interfere with the operation or security of the website.

General Conditions

We reserve the right to refuse service, limit quantities, or cancel orders when reasonably necessary, including when an order appears fraudulent, unauthorized, or intended for resale without our permission.

You may not reproduce, copy, sell, resell, or exploit any part of the website or our services without our written permission.

Product Information and Availability

We make reasonable efforts to display product images, colors, and descriptions accurately. Displayed colors may vary depending on your device.

Product descriptions, availability, pricing, and other details may change without notice. We may discontinue products or correct errors, inaccuracies, or omissions, including after an order has been submitted.

Custom Orders

Custom orders may include personalized text, logos, artwork, photographs, or other customer-submitted materials.

You represent that you have the authority to submit any materials you provide to us and that those materials do not infringe another person’s rights.

Digital proof approval is required before a custom order moves into production. For large orders, physical proofs may be requested before production.

Typical custom orders are completed within 5–10 business days after required approvals and information are received. Rush custom orders typically take 1–5 business days when rush service is available.

Custom or personalized products are generally not eligible for return or exchange except when they arrive damaged, defective, incorrect, or materially different from the approved order.

Catalog Products and Processing

Catalog products are typically processed within 1–3 business days.

Processing times are estimates and may vary because of order volume, product availability, approvals, carrier delays, weather, or other circumstances outside our control.

Orders and Billing Information

We reserve the right to refuse or cancel any order. If we make a change or cancel an order, we may attempt to notify you using the contact information provided with the order.

You agree to provide accurate, complete, and current billing, shipping, and contact information.

Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Shipping

We currently ship within the United States only. Shipping rates are calculated at checkout.

Shipping information is governed by our Shipping Policy.

Customer Content and Submissions

If you submit artwork, ideas, comments, photographs, reviews, or other materials, you agree that you have the right to submit them.

You remain responsible for the content you submit. We may use submitted materials as reasonably necessary to review, design, produce, fulfill, and support your order.

Third-Party Services and Links

The website may include services, tools, or links provided by third parties. We are not responsible for third-party services, websites, products, or content. Your use of third-party services may be subject to those providers’ own terms and policies.

Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

Disclaimer of Warranties

The website and services are provided on an “as available” basis. We do not guarantee that the website or services will always be uninterrupted, secure, accurate, or error-free.

Nothing in these Terms limits any rights or remedies that cannot legally be limited under applicable law.

Limitation of Liability

To the maximum extent permitted by law, Charmpatico Brands LLC and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website, services, or products.

Indemnification

You agree to defend and hold harmless Charmpatico Brands LLC and its owners, employees, contractors, suppliers, and service providers from claims or expenses arising from your violation of these Terms, your misuse of the website, or your violation of another person’s rights.

Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.

Termination

We may suspend or terminate access to the website or services if we reasonably believe you have violated these Terms or used the website unlawfully.

Governing Law and Venue

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.

Any permitted legal action relating to these Terms or your use of the website will be brought in the state or federal courts located in or serving Wake County, North Carolina.

Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by law.

Contact Information

Questions about these Terms may be sent to:

Charmpatico Brands LLC
4030 Wake Forest Road STE 349
Raleigh, NC 27609
hello@charmpatico.com
(919) 503-5589