Return and Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, an item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You will also need proof of purchase.

How to Request a Return

To request a return, contact us at hello@charmpatico.com. Please include your order number, the item you would like to return, and the reason for the request.

Do not send items back before your request has been reviewed and approved. We will provide return instructions, including the approved return address and any applicable shipping instructions.

Items sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us promptly if an item is defective, damaged, or incorrect. We will review the issue and work with you toward an appropriate resolution.

Please include your order number and photographs when contacting us about a damaged, defective, or incorrect item.

Custom and Personalized Products

Custom or personalized products are generally not eligible for return or exchange because they are made for a specific customer or organization.

This exclusion does not apply when a product arrives damaged, defective, incorrect, or materially different from the approved design or order.

Non-Returnable Items

Certain items may not be eligible for return, including custom or personalized products and any other items identified as non-returnable on the product page.

Exchanges

Exchanges may be available for eligible, non-custom items. Contact us at hello@charmpatico.com before sending anything back so we can review your request and provide instructions.

Exchange availability depends on the item, its condition, and current availability.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we approved your return, contact us at hello@charmpatico.com.

Return Shipping

Return-shipping instructions, including responsibility for return shipping costs, will be provided when a return request is reviewed and approved.

Contact

Questions about returns, exchanges, or refunds may be sent to:

hello@charmpatico.com
(919) 503-5589

Charmpatico Brands LLC
4030 Wake Forest Road STE 349
Raleigh, NC 27609