Frequently Asked Questions
Here are quick answers to common questions about Charmpatico products and custom projects.
Do you offer original designs?
Yes. Original and limited-edition designs will be added as they are ready.
Can you create a charm for my organization?
Yes. We work with schools, teams, clubs, organizations, events, nonprofits and communities. Start with approved artwork, a logo, colors, words or a clear idea.
What is the difference between personalized and custom charms?
Personalized charms use a ready-to-personalize Charmpatico design with controlled options. Custom charms begin with a new personal or organization-specific idea and require project review.
What can I personalize?
Depending on the design, options may include a name, number, short phrase, color, size or shape. Some smaller designs may not support text. Available options are shown for each design.
Will my custom charm look exactly like the artwork I submit?
We work to preserve the character and important elements of your artwork. Because charms are produced at a small physical scale, some designs may need reasonable adjustments, such as simplifying fine details, enlarging small elements, adjusting text or strengthening connections. These changes help create a clean, durable finished charm.
Do I approve the design before production?
Yes. You receive a digital proof before production begins. Most projects are approved at this stage. Production does not begin until the proof is approved.
How many revisions are included?
The number of included revision rounds is stated in the quote for each custom project. A revision round is one consolidated set of reasonable changes to the current design direction. Additional revisions, new concepts, additional versions or changes after approval may require an additional fee.
How long do I have to approve a proof?
Standard orders have 7 calendar days to approve a proof or request changes. Rush orders require a response within 2 business days. We send reminders, but production does not begin until approval is received. Orders without a response may be placed on hold and rescheduled.
Do I need to own the artwork?
You must have permission to use any logo, artwork, photograph or other content you provide. We may ask you to confirm that authorization.
How long do orders take?
Catalog products are typically processed within 1–3 business days. Typical custom orders are completed within 5–10 business days after required approval. Rush custom orders typically take 1–5 business days when rush service is available.
Where do you ship?
We currently ship within the United States. Shipping is calculated at checkout when applicable.
Can I return a custom item?
Custom and personalized products are generally not eligible for return or exchange except when they arrive damaged, defective, incorrect or materially different from the approved design. See our Returns and Refunds Policy for details.
How do I get help?
Email hello@charmpatico.com or call/text (919) 473-6395.